Privacy Policy

1. Information We Collect

Depending on how you interact with our website, we may collect the following information:

Personal information

When you submit an enquiry, request a trial session, or contact us, we may collect:

• Name
• Mobile or phone number
• Email address
• Preferred program or service
• Preferred date or time
• Any other information you voluntarily provide through our forms or communications

Health and wellness information

If you voluntarily share information relating to your fitness, health, injuries, pregnancy, postpartum stage, physical limitations, or wellness goals, we may collect this information to better understand your requirements and recommend appropriate services.

Please do not provide sensitive medical information unless it is necessary for your enquiry or service.

Website and usage information

When you visit our website, certain technical information may be collected automatically, such as:

• IP address
• Browser and device type
• Operating system
• Pages visited
• Date and time of your visit
• Referring website or campaign
• General website interaction and usage information

2. How We Use Your Information

We may use the information we collect to:

• Respond to your enquiries and requests
• Contact you regarding trial sessions, Pilates programs, appointments, or services
• Schedule and manage appointments or sessions
• Understand your fitness and wellness requirements
• Provide relevant information about our programs
• Improve our website, services, and customer experience
• Measure website and advertising performance
• Understand how visitors interact with our website
• Send promotional or marketing communications where permitted by law
• Prevent fraudulent, unauthorized, or harmful activity
• Comply with applicable legal and regulatory requirements

3. Advertising and Analytics

We may use website analytics, advertising, and tracking technologies to understand how visitors interact with our website and to measure the effectiveness of our marketing campaigns.

These technologies may help us understand:

• Which advertisements brought visitors to our website
• Whether visitors submitted an enquiry
• How visitors navigate and interact with our website
• Which pages or services receive more interest
• The performance of our advertising campaigns

Advertising and analytics platforms may process certain information according to their own privacy policies and terms. You may be able to control certain cookies and tracking technologies through your browser or device settings.

4. Cookies

Our website may use cookies and similar technologies to:

• Enable essential website functionality
• Improve website performance
• Understand website traffic and usage
• Measure advertising performance
• Improve your browsing experience

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. How We Share Your Information

We do not sell or rent your personal information.

We may share information with trusted third-party service providers where necessary to operate our website, manage enquiries, provide services, process communications, analyse website performance, or support our marketing activities. These may include, where applicable:

• Website and hosting providers
• Appointment or booking platforms
• Payment service providers
• Customer communication platforms
• Analytics providers
• Advertising platforms
• Email or messaging service providers
• Technology and IT service providers

We may also disclose information where required by applicable law, legal process, court order, or government authority, or where necessary to protect our legal rights, users, or business.

6. WhatsApp and Other Communication Channels

If you choose to contact CoreBloom Wellness through WhatsApp, phone, email, social media, or another communication channel, the information you provide may be processed through that respective platform.

Your use of third-party communication platforms is also subject to the privacy policies and terms of those platforms.

7. Health and Wellness Information

CoreBloom Wellness provides Pilates, fitness, physiotherapy, and wellness-related services.

Information relating to your health, physical condition, fitness goals, injuries, pregnancy, postpartum status, or other wellness requirements may be collected when voluntarily provided by you.

We use such information only when reasonably necessary to understand your requirements, provide appropriate services, support your sessions, or communicate with you about your wellness needs.

We do not sell your health or wellness information.

8. Data Security

We take reasonable administrative, technical, and organizational measures to protect the information we collect against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet-based system or method of electronic transmission can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of your information.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide our services
• Respond to enquiries
• Maintain business and transaction records
• Meet legal, accounting, or regulatory requirements
• Resolve disputes
• Protect our legitimate business interests

When information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.

10. Your Rights

Depending on applicable law, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your information where legally applicable
• Withdraw consent where processing is based on consent
• Opt out of marketing communications
• Ask questions about how your information is being used

To exercise any applicable rights, please contact us using the details provided below.

11. Marketing Communications

If you provide your contact details and consent to receive communications, we may contact you about:

• Pilates programs
• Trial sessions
• Classes and workshops
• Offers and promotions
• Studio updates
• Other relevant CoreBloom Wellness services

You may request to stop receiving promotional communications at any time. Please note that you may still receive essential communications relating to an appointment, booking, enquiry, payment, or service you have requested.

12. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, booking systems, payment services, or other external services.

CoreBloom Wellness is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policy of any third-party service before providing your personal information.

13. Children's Privacy

Our website and services are not intentionally designed to collect personal information from children without appropriate parental or guardian involvement.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.

Any updated version will be published on this page with a revised effective date. We encourage you to review this page periodically for the latest information.